Admin-Mac Lab - Faculty of Communication and Mass Media
Job Purpose
The post holder will be responsible to maintain the operation of a computer lab; and supports students and staff in the use of computer lab technology and software applications; and monitor students’ activities in the computer lab.
Job Responsibilities
- To maintain computer hardware and software applications inventory for the purpose of ensuring availability of equipment and/or instructional material in computer lab.
- To maintain computer lab (e.g. instructional materials, appropriate software, sets up materials for daily activities, etc.) for the purpose of ensuring availability of equipment and programs to enhance the instructional programme.
- To perform routine and preventive maintenance of computer lab and classroom equipment (e.g. dusting, cleaning, virus scanning, creating/clearing Internet bookmarks, defragmenting, etc.) for the purpose of ensuring the availability of equipment in safe operating condition.
- To prepare documentation (e.g. reports, instructions, memos, etc.) for the purpose of providing written support and/or conveying information.
- To troubleshoot malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer lab operations.
- Any other duties commensurate as directed by the University and Faculty senior management.
Job Requirements
Educational Qualifications
- Bachelor’s degree in any related field.
Experience
- Minimum of 2-3 years of experience.
- Proven work experience as a Computer Lab Assistant.
- Solid experience in MAC OS X installation, including Systems Recovery, Backup tools, Hardware maintenance, NLE Software Setup, Blackmagic and Video board familiar, SAN Storages Management, Apple Compatibility with Windows, MAC OS X administration.
- Operating experience used in computer lab, classroom and offices including pertinent software applications; preparing and maintaining accurate records.
- For applicants to the post of Multi-media Apple lab, it required that candidates must have previous experience in working in Apple lab.
Technical Skills
- A proven ability to coherently convey specialized technical information in educational / professional environments.
- Able to demonstrate a willingness and ability to learn and assimilate new skills to carry out the duties of the role in a continuously evolving environment.
- To be able to demonstrate excellent customer service skills and a commitment to the provision of a quality service to both staff and students.
Competencies
Core:
- Interpersonal Skills.
- Collaboration.
- Integrity & Accountability.
- Results Focus.