Community Moderator - Marketing Communications
Job Purpose
The Community Moderator is responsible for managing and engaging with the University’s digital communities across social media platforms. The role ensures timely responses, fosters positive engagement, monitors conversations, and maintains the institution’s brand voice.
Job Responsibilities
- Monitor and manage all social media platforms, ensuring timely and professional responses to inquiries, comments, and messages.
- Moderate user-generated content to ensure alignment with community guidelines and standards.
- Escalate sensitive issues, complaints, or reputational risks to relevant stakeholders.
- Collaborate with teams to align responses with campaigns and messaging.
- Track and analyze engagement metrics and community trends to provide actionable insights.
- Support the execution of digital campaigns by ensuring active audience interaction.
- Maintain FAQs and response templates to ensure consistency in communication.
- Monitor online response and report potential risks or opportunities.
- Stay updated with social media trends, tools, and best practices.
- Perform additional other duties as assigned by the line manager.
Job Requirements
- Bachelor’s degree in Marketing, Communications and Mass Media, or a related field
- 2 years of experience in social media management, community management, or digital engagement
- Proficiency in social media platforms (Facebook, Instagram, LinkedIn, TikTok, etc.)
- Experience with social media management tools
- Basic analytics and reporting skills
- Strong writing and communication skills
- Interpersonal Skills
- Collaboration
- Integrity & Accountability
- Results Focus
Relationship with other Parties
Internally: Faculties and Departments
Operational Environment
Office Base - with flexibility for online engagement outside standard hours if required