• We administer a large set of PC’s for a department, normally with responsibility for one or more servers. The scope of responsibility may include application support and developing web applications of moderate complexity, it also may supervise lower level technical staff and is usually responsible for resource planning for departmental computing.
  • We provide specialized, technical end user support & assistance and advice in the use of computer hardware, software, and networks to faculty, students, and staff.
  • Provides consulting services in specialized areas such as specialized software, data access/analysis, and academic research.
  • Provides support for specialized software/data installation, configuration and planning. Alos, Investigates and analyzes various specialized computing options and solutions.
  • We seeks opportunities to integrate specialized area into scholarly activities, collaborating with faculty on incorporating specialized software and methods.
  • Plans, designs and conducts specialized end-user training for groups & individuals.
  • Maintains currency in new developments and technologies.
  • Conducts research on new technologies, as requested and test new specialized software.
  • Selects and recommends purchase of hardware and software for university wide usage.
  • Plans implementation of new, specialized software releases; determines impact of changes and methods of facilitating end-user adjustment.
  • Interacts with hardware and software vendors to establish or maintain supportive relations. Researches, gathers, organizes and summarizes data for reports.
  • Analyzes data for trends or conclusions and presents results and recommendations to supervisor.
  • Performs other related duties as assigned or requested.

 

Outcomes:

  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Teaching/training/guiding end users
  • Accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Well-organized meetings, seminars, symposiums, and like events
  • Appropriate responses to recommendations of internal and external auditors and other reviews